EPX Courier Services had its humble beginnings with an overnight delivery service between Johannesburg and Polokwane and has since grown into an industry giant that employs 340 people.
Brothers Garreth and James Edwards started EPX Courier Services on 12 April 1999 with two branches, the Operations Hub in Johannesburg and Administrative Head Office in Polokwane. Over the next 18 years the company has grown into a market leader serving Gauteng, Limpopo, Mpumalanga, North West, the Northern Cape and the Free State.
Each EPX Courier Services branch is run by a regional manager who not only tends to the needs of customers serviced in the area, but is also actively involved in making sure daily operational requirements are met. “Today EPX Courier Services has branches in Johannesburg, Polokwane, Mbombela, Middelburg, Rustenburg, Klerksdorp, Newcastle, Bloemfontein, Kimberley, Bethlehem and even as far as Kuruman,” says Eugene Faber, Limpopo Area Manager.
According to Faber, one of the company’s key principals is that a happy and motivated work force is crucial to great service delivery. For that reason employees’ morale is always a priority. When witnessing the personnel in action, it is clear that they are a tight team that works well together.
Business in Limpopo has grown steadily to an extent that the company had to move their operations centre to a separate building. The centre, situated at 7 Marmer Street, Corporate Park 2 in Magna Via is equipped to deal effectively with the thousands of parcels that make their way through the Limpopo branch every day.
However, this is not the end of their expansion. “The current operations centre is temporary. We have obtained land on the N1 North, just outside Polokwane where we aim to build a centre that is twice the size of our current building,” says Faber, who has been working for EPX Courier Services for 11 years.
EPX Courier Services has several processes and controls in place that keep operations running smoothly from the moment a collection is booked right up to the actual delivery. All processes are carefully monitored by management and are adjusted quickly if the need arises.
Faber explains that the company is at the forefront of technology and makes use of a top of the range tracking and tracing system. “The tracking facility on our website allows the client to track parcels and request proof of delivery images 24 hours every day, seven days a week. For larger customers we offer in-house systems for waybill capturing and label printing. These systems are linked to our central database, increasing our efficiency and allowing clients to track their parcels from their dispatch area.”
With 18 years’ experience to build on, this privately owned courier company can go toe-to-toe with any large corporation’s courier operations and come out on top. “We know what we are doing and we build personal relationships with our clients. EPX Courier Services is well established and will only go from strength to strength,” Faber concludes.
Story and photos: MARKI FRANKEN